Shipping & Delivery Policy
DataCove AI provides cloud-native fraud detection software, on-device cybersecurity SDKs (DefenceNet), and enterprise threat intelligence APIs. Because our products are entirely digital and software-as-a-service (SaaS) solutions, no physical shipment or postal delivery is required.
Instant Electronic Provisioning
Account activation and license credential delivery occur automatically via secure email and dashboard access within minutes of successful order completion.
01.Digital Service Delivery Timelines
Access to our threat intelligence services is fulfilled according to the following benchmarks:
Web & Mobile Access
INSTANT (< 60s)
Immediate access to the cloud dashboard and mobile application download links.
API Keys & SDKs
< 15 MINUTES
Automated issuance of unique API tokens, webhook endpoints, and SDK repository access.
Enterprise Sandboxes
WITHIN 48 HOURS
Dedicated isolated tenant staging, tailored consensus models, and custom SOC integrations.
02.Delivery Confirmation & Credentials
Upon subscribing or purchasing licenses:
- An automated transaction confirmation receipt and cryptographic license certificate are sent to the customer’s registered email address.
- Single Sign-On (SSO) credentials and developer documentation are made accessible directly within your secure account console.
- If you do not receive activation details within 15 minutes of payment, please inspect your spam/junk folder or contact our support team immediately.
03.Uptime SLA & Service Availability
DataCove AI guarantees a 99.9% uptime Service Level Agreement (SLA) for all production API endpoints and core threat intelligence infrastructure. Real-time availability metrics and scheduled maintenance windows are transparently communicated to registered technical administrators.
04.Global Access & Compliance
Our digital services are deployed across multi-region global cloud nodes, providing low-latency fraud evaluation worldwide in compliance with international export regulations and cloud compliance standards.
05.Delivery Support & Assistance
If you experience any delay or technical obstruction receiving your software access or API credentials, contact our fulfillment operations desk:
DataCove Fulfillment & Customer Support
Email: info@datacove.ai
Support Hours: 24/7 Global Incident Response