Cancellation & Refund Policy
At DataCove AI, we are committed to providing transparent, fair, and seamless subscription management for our customers. This Cancellation and Refund Policy outlines the terms under which you can cancel your subscription and request a refund for our fraud intelligence and on-device protection software.
14-Day Money-Back Guarantee
New individual and professional subscribers are entitled to a full, unconditional refund within 14 calendar days of initial subscription activation if our platform does not meet your operational expectations.
01.Subscription Cancellation Process
You may cancel your subscription at any time with immediate effect on recurring renewals:
- Self-Service Dashboard: Log in to your DataCove / DefenceNet account console, navigate to Billing & Subscriptions, and click Cancel Subscription.
- Email Support: Send a cancellation notice to info@datacove.ai from your registered account email at least 24 hours prior to your renewal date.
- Access Retention: Upon cancellation, your service remains fully active through the conclusion of your current paid billing period. You will never be billed automatically thereafter.
02.Refund Eligibility & Guidelines
2.1 Monthly Plans
Monthly subscriptions are eligible for a full refund within the first 14 days of initial signup. Cancellations after 14 days take effect at the end of the billing cycle without refund for the elapsed month.
2.2 Annual Plans
Annual subscriptions may be refunded in full within 14 days of purchase. After 14 days, prorated refunds may be issued on a case-by-case basis at our discretion, minus standard monthly non-discounted consumption fees.
2.3 Non-Refundable Items
The following products and services are non-refundable once delivered:
- Custom enterprise proof-of-concept deployments and bespoke API development hours
- Overage fees incurred for high-volume threat signal evaluation bursts
- Subscriptions terminated due to severe violations of our Terms of Service (e.g. reverse engineering, abuse, or unauthorized exploitation)
03.Refund Processing Timelines
Once approved, refunds are processed immediately by our billing department and credited back to your original payment method (Credit Card, Debit Card, or Bank Wire) within 5 to 10 business days, depending on your financial institution's processing cycles.
04.Billing Inquiries & Dispute Resolution
If you believe an unexpected charge occurred or need assistance with your subscription plan, please contact our billing support desk before filing a chargeback with your bank. We resolve all billing issues expeditiously:
DataCove AI Billing & Client Finance Team
Email: info@datacove.ai
Response Time: Within 24 Business Hours